Shipping & Returns
If the product you have received is faulty or has developed a fault you can return it to us within the warranty period. Please see our warranty policy.
Before returning a product, you must have an RMA (Return Material Authorisation) number.
To apply for an RMA number, please send an email to firstname.lastname@example.org, quoting the following:
- Original Invoice Number
- Model Number
- Serial Number of product
- Reason for return / Nature of Defect
We will email you with a RMA number, and return instructions.
Please send the item back to us with the RMA number clearly written on the outer packaging. For your protection, we recommend that you use a recorded delivery service.
Once we have received the item, and verified the details, we will issue a credit for the purchase price of the item.
If you inadvertently order an incompatible battery or adapter, we will be happy to either provide a replacement with the correct part or issue a refund, as long as you let us know within fourteen days and send the product back in its original packaging and condition. Replacement items can only be sent, or a refund can only be given after the returned product has been received back to battery.co.uk.
We use DPD for all shipments within the UK. Deliveries are made next day, and shipment costs are £4.99 per delivery up to 5kg to anywhere in mainland UK, and £9.99 +VAT to the surrounding Islands as well as Northern Ireland. Full delivery traceability is available from DPD, and tracking information for your order can be made available on request.
For International shipments, we use UPS – please see below table of charges for details.
|Countries||(2-5 days)||(3-10 days)|
|£ 14.99||£ 9.99|
Norway, Switzerland, Croatia, Former Yugoslavia Republic of Macedonia, Iceland, Montenegro, Serbia, Turkey
|£ 19.99||£ 9.99|
All other countries.
|£ 29.99||£ 14.99|